Política de envío

Masce House — Shipping Policy

Effective date: 04/02/2026

1. Overview This Shipping Policy explains processing times, shipping methods, costs, delivery estimates, tracking, customs/duties, and what to do if a package is lost or damaged. By placing an order at Masce House www.mascehouse.com, you agree to the terms below. 

2. Processing time - Orders are typically processed within 1–3 business days excluding weekends and public holidays. - Custom, made-to-order, or sale items may require longer processing—see the product page for specifics. - Orders placed on weekends or holidays will begin processing the next business day. 

3. Shipping methods & carriers - We ship via [e.g., USPS, UPS, FedEx, DHL, local postal services]. Available carriers and service levels will be shown at checkout. - Expedited and express options are available where offered by the carrier. 

4. Shipping destinations & delivery estimates - Domestic (origin: [Providence, RI]: Estimated delivery 2–7 business days after processing (varies by carrier and service selected). - International: Estimated delivery 7–21+ business days after processing, depending on destination, customs, and chosen service. - Delivery estimates are provided by carriers and are not guaranteed. Unexpected delays (weather, customs, carrier issues) may occur. 

5. Shipping costs - Shipping fees are calculated at checkout based on weight, dimensions, destination, and service level. - We may offer flat-rate shipping, free shipping thresholds, or promotional shipping—details will be shown at checkout or in promotional communications.

6. Taxes, duties & customs - Domestic orders: prices shown do not always include sales tax; applicable taxes will be calculated at checkout where required. - International orders: customers are responsible for any import duties, taxes, brokerage fees, or customs charges levied by the destination country. These charges are not included in the item price or shipping cost unless otherwise stated. - Masce House is not responsible for delays or returns due to unpaid customs fees.

7. Tracking - A shipment confirmation email with tracking information will be sent when your order ships. - Tracking updates are provided by the carrier; Masce House is not responsible for carrier tracking delays or inaccuracies.

8. Lost, stolen or damaged packages - If tracking indicates delivered but you did not receive the package, please check with neighbors and your local post office, then contact us at support@mascehouse.com within 7–14 days. - For damaged items, retain packaging and photos of the damaged goods and packaging. Contact us at support@mascehouse.com within 7–14 days with order number and photos; we will work with the carrier to resolve and arrange a replacement or refund where applicable. - Masce House is not responsible for packages lost due to an incorrect shipping address provided by the customer. Contact us immediately to attempt address correction prior to shipment. 

9. Returns & exchanges - For information on returns, exchanges, cancellations and refunds, see our Return Policy: link to Return Policy. Some items may be non-returnable—check the product page. 

10. Order changes & cancellations - Requests to change or cancel an order must be sent to support@mascehouse.com as soon as possible. If the order has already shipped, changes may not be possible and return procedures will apply. 

11. Contact Questions about shipping or your order status? Contact Masce House: Email: support@mascehouse.com Phone: +14016128700 Note: This policy may be updated periodically. The most recent version will be posted on the Site.